Frequently asked questions
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| 1. Product questions |
 Do coloured lenses require fitting? |
Do coloured lenses require fitting?
Some coloured lenses can be ordered with zero prescription, and this case do not need to be prescribed by an optician. To ensure that the lenses fit and that the colour result – which will vary according to your own eye colour – is as desired, we recommend, however, that you get the lenses checked by an optician. Coloured prescription lenses should be prescribed by an optician, just like traditional lenses. |
| Is Acuvue a monthly disposable or two-week lens? |
Is Acuvue a monthly disposable or two-week lens?
This lens can be used either as a two-week lens where the lens is taken out
and cleaned every evening, or as a one-week lens where it is used continuously for the entire week. However, the length of time for which the lenses should be worn varies from person to person, and many opticians also prescribe Acuvue as a monthly disposable lens. It is therefore important that you always follow your optician’s instructions.
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| What are the advantages of continuous wear lenses? |
What are the advantages of continuous wear lenses?
Continuous wear lenses are made from silicon hydrogel, a material with very high oxygen permeability levels. Since almost as much oxygen reaches the eyes as without lenses, these lenses give improved comfort and less risk of irritation. |
| What are the advantages of daily disposables? |
What are the advantages of daily disposables?
Daily disposables are worn for just one day and then disposed of in the evening. Since a new lens is used each time, the risk of exposure to debris and bacteria is reduced. Handling is also easy, as you do not need to clean and disinfect the lenses. They are also ideal for those who use lenses on specific occasions, such as when participating in sports like skiing.
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| What are the various lens parameters? |
What are the various lens parameters?
Base curve (BC)provides the value of the curvature of the lens.
Diameter (DIA) is the size of the lens, measured from edge to edge. The diameter varies depending on the lens brand.
Axis and Cylinder are the values which must be provided if you use lenses which correct astigmatism. |
| What are toric lenses? |
What are toric lenses?
Toric lenses correct astigmatisms (refractive errors). Astigmatism is a common sight defect which means that the eye has different refractive power in different directions. If you use toric lenses, you must also state the cylinder and axis values as well as the strength, diameter and base curve.
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| What colour lenses will suit me? |
What colour lenses will suit me?
Coloured lenses are available for both dark and light eyes, and as both daily disposables and monthly disposables. Colour results cannot be guaranteed, as this will vary from person to person depending on your particular eye colour. In order to achieve the desired effect, we recommend that you get the lenses checked by an optician.
Dark eyes:
Mottled coloured or opaque coloured lenses are best for those with brown or very dark eyes. Choose between FreshLook Colors, FreshLook ColorBlends and Acuvue 2 Colours Opaque.
Light eyes:
You will normally achieve the best effect if you choose a colour which emphasises your natural eye colour; green or aqua coloured lenses, for example, are suitable for green eyes. Choose between Focus Softcolors, FreshLook Dimensions and Acuvue 2 Colours Enhancers.
Special-effect lenses:
This type of lens does not change your natural eye colour, but is intended to
bring a shimmer to your eyes. Our special-effect lenses are called FreshLook Radiance and are available in four different types. Moonlight is particularly suitable for naturally blue eyes, Eden for naturally green eyes, and Sunrise and Autumn for naturally brown eyes.
Party lenses:
Wild Eyes 2-Go lenses are available in four designs (Knock Out, Red Hot, White Out and Zebra). The lenses are only available in one size and with zero prescription.
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| Where can I find my parameters? |
Where can I find my parameters?
You can find your parameters either on your old lens packaging or on your lens prescription.
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| 2. Lens use |
| Can daily disposables be used more than once? |
Can daily disposables be used more than once?
A significant advantage of using daily disposables is that a new lens is used every time, reducing the risk of exposure to debris and bacteria and avoiding the need to clean the lenses using lens solutions and other care procedures. If the lenses are used more than once, the lenses must be cleaned and disinfected and there is a greater risk of bacteria deposits on the lenses. |
| Can monthly disposables be worn for longer than a month? |
Can monthly disposables be worn for longer than a month?
Once the lenses have been worn for a while, comfort and vision will deteriorate. The recommended wearing time is set to stop you from experiencing this deterioration. However, the risks you expose yourself to when wearing the lenses for longer than recommended vary from person to
person. |
| How should I handle/care for my lenses? |
How should I handle/care for my lenses?
In order to avoid debris, which can have a negative effect on comfort and
involve an increased risk of infections, regular lens care is essential. If you wear daily disposables, you avoid having to handle and care for your lenses.
Care advice:
- Clean and disinfect your lenses every time you take them out.
- At night, store your lenses in a lens case with an approved lens solution.
- Lens cases can be a source of bacteria growth, so you should change your case regularly. |
| I am a first-time lens wearer. What should I do? |
I am a first-time lens wearer. What should I do?
You should first go for an eye test with an optician who will recommend a lens type. After you have tried the lenses and are happy with them, you can then order your lenses from anywhere. |
| My lenses feel uncomfortable. What should I do? |
My lenses feel uncomfortable. What should I do?
Start by checking that the lenses you are using correspond with what your optician has prescribed, and check that your lenses are not defective. If the problem persists, you should contact your optician immediately.
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| 3. Lens prescription |
| Can I get an eye test at an optician’s without ordering lenses? |
Can I get an eye test at an optician’s without ordering lenses?
Yes, you can get an eye test at an optician’s without ordering lenses. It’s up to you where you choose to order your lenses from. You are also entitled to get a copy of your prescription from your optician at any stage.
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| Do I need a prescription before ordering from YourLenses? |
Do I need a prescription before ordering from YourLenses?
Before making a purchase, you must confirm that the lenses you want to order have been prescribed by an optician. However, you do not need to send your prescription to us.
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| How often should I have a sight test? |
How often should I have a sight test?
You should have a sight test once a year, so that your optician can check the health of your eyes. Your lens prescription may need to be changed, so it is important that if you wear contact lenses you visit your optician regularly.
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| 4. Prices |
| Are there any delivery charges? |
Are there any delivery charges?
Yes, a delivery charge of 4.00 £ will be added to every order, regardless of the size of the order.
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| How does your lowest price guarantee work? |
How does your lowest price guarantee work?
YourLenses is the lens market’s price cutter. We update our prices continuously to ensure that they are always lower than those of our competitors, and can therefore offer our customers a lowest price guarantee. The price guarantee means that if you manage to find an equivalent product at a lower price, you can buy the product from us at that price. |
| How much can I save? |
How much can I save?
This depends on the brand of lenses you order. But since we continuously update our prices to ensure that they are always lower than those of our online competitors and opticians, you can be sure that you are getting a good deal when you shop at YourLenses.
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| Is VAT included in the price? |
Is VAT included in the price?
Yes, VAT is always included in the prices on the YourLenses website.
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| 5. Terms of purchase and policies |
| How do I go about returning my lenses? |
How do I go about returning my lenses?
Contact our customer services team before returning your goods. Let us know your order number and how we can contact you. Once we have received the goods and approved the return, your account will be credited with the entire sum you paid.
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| How do I make a complaint? |
How do I make a complaint?
We guarantee our lenses. If you wish to make a complaint about a product, contact our customer services team who will be able to provide further assistance. Always retain any product you wish to make a complaint about. |
| How do I pay? |
How do I pay?
Card payment. When paying by card, your account will be debited at the time of ordering and your payment is protected through DebiTech’s secure server software (SSL) for secure business transactions.
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| What about cookies? |
What about cookies?
YourLenses uses cookies for strictly technical reasons, to make your visit to our website quicker and easier. We are letting you know about this inaccordance with the Swedish Electronic Communication Act, which came into force on 25 July 2003.
A cookie is simply a small text file which is saved on your computer’s hard drive. Our cookies do not contain any personal information, and are used purely to check which goods you have chosen and to record the number of visits to our site. If you do not want cookie files to be stored on your computer, you can switch these off via your web browser’s security settings. If you switch cookies off, your YourLenses basket will not work, and you will not be able to place any orders. The way in which you activate cookies varies from browser to browser. The thing to look for is “Allow Cookies” or “Activate Cookies”. For more information about your particular browser, see your browser’s help files.
Netscape: Click on “Edit” and then “Settings/Preferences”, followed by “Advanced”. “Accept all Cookies” should be selected.
Internet Explorer 5: Click on “Tools” and then “Internet Options”, and then select the “Security” tab. Click on “Custom Level” and ensure that
“Activate” has been selected for “Allow cookies that are stored on your computer” and “Allow per-session cookies (not stored)”.
Internet Explorer 6: Click on “Tools” and then “Internet Options”, then select the “Privacy” tab. Either set the slider to “Medium”, or click on “Edit” and then enter www.yourlenses.com in the web site address field, then click “Allow” and the address will appear in the lower field. Then click on “OK”.
Internet Explorer 7: Click on “Tools” and then “Internet Options”, then select the “Privacy” tab. Either set the slider to “Medium”, or click on “Edit” and then enter www.yourlenses.com in the web site address field, then click “Allow” and the address will appear in the lower field. Then click on “OK”.
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| What are my rights of return? |
What are my rights of return?
YourLenses offers full rights of return within 14 days of the date on which you receive the goods, provided that they are returned in their undamaged, unopened, unmarked original packaging.
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| What are your delivery times? |
What are your delivery times?
Your products will normally be delivered within 5-9 working days.
However, lenses with unusual prescriptions or less common lenses such as toric or coloured lenses may take longer since we do not always have them in stock. In such cases, the delivery time may be up to three weeks. Contact our customer services team to find out more about the delivery time for your particular lenses.
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| What do I do if I want to order two different brands? |
What do I do if I want to order two different brands?
First select one brand, enter your lens parameters and click on “add”, then do the same with the next lens brand.
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| What is your confidentiality policy? |
What is your confidentiality policy?
YourLenses respects existing legislation in terms of handling personal information. As a customer, you must agree to us using and saving personal information. By making a purchase from us, YourLenses confirms that you agree to this. We will never pass your personal details on to any third parties. If you want to know which of your personal details we hold or if you want to amend your details, please get in touch with our customer services team.
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| 6. About YourLenses |
| Do you only sell original products? |
Do you only sell original products?
Yes, YourLenses only sells quality-checked original products from well-known manufacturers such as CIBA Vision, Johnson & Johnson, Bausch and Lomb and Cooper Vision.
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| How can you offer prices that are so much lower than my optician’s prices? |
How can you offer prices that are so much lower than my optician’s prices?
Here at YourLenses, we buy lenses in much larger volumes than local opticians, which allows us to keep our purchase prices down. Our efficient distribution model also means that our storage and operational costs are lower. These factors allow us to offer you low prices.
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| Why should I order my lenses from YourLenses? |
Why should I order my lenses from YourLenses?
At YourLenses, you can order exactly the same lens products as at an optician’s. The only difference is that our prices are considerably lower. Our aim is always to offer lower prices than both opticians and other online suppliers, and we therefore continuously update our prices. As we deliver your lenses direct to your door, buying lenses from YourLenses is easy and convenient. |
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